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Instant access for digital products • Made-to-order physical products • Secure checkout.
Digital files are licensed for personal use and may not be copied or resold.
Refund policy
Return & Refund Policy (Island Originals®)
Most items are made to order. We accept returns/refunds only if your item is faulty, damaged, or incorrect.
How to report a problem
Email support@islandoriginals.co.uk within 14 days of delivery with:
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your order number
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clear photos of the issue
What we’ll do
If approved, we will provide a replacement or a refund (where appropriate).
Returns & labels
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Returns are by mail only.
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For approved faulty/damaged/incorrect items, we may provide a prepaid return label.
Non-returnable items
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Digital downloads and gift cards
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Worn/washed items or items missing original packaging (where applicable)
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Hygiene-sealed items once opened (where applicable)
Wrong address / unclaimed parcels
If an order is returned due to an incorrect address or unclaimed delivery, we can reship at the customer’s cost.
Digital items
Digital sales are final once downloaded/accessed. If a file is defective/corrupted, contact us.