Return & Refund Policy (Island Originals®)
Most items are made to order. We accept returns/refunds only if your item is faulty, damaged, or incorrect.
How to report a problem
Email support@islandoriginals.co.uk within 14 days of delivery with:
your order number
clear photos of the issue
What we’ll do
If approved, we will provide a replacement or a refund (where appropriate).
Returns & labels
Returns are by mail only.
For approved faulty/damaged/incorrect items, we may provide a prepaid return label.
Non-returnable items
Digital downloads and gift cards
Worn/washed items or items missing original packaging (where applicable)
Hygiene-sealed items once opened (where applicable)
Wrong address / unclaimed parcels
If an order is returned due to an incorrect address or unclaimed delivery, we can reship at the customer’s cost.
Digital items
Digital sales are final once downloaded/accessed. If a file is defective/corrupted, contact us.